Information

RETURNS & EXCHANGE

At Fascino Life, we value your satisfaction and aim to provide high-quality products and a seamless shopping experience. To maintain the integrity of our referral program and ensure accurate tracking of referral income, we do not offer returns. However, we provide an exchange policy for eligible products under specific conditions.

1. Returns Policy
No Returns Accepted

Due to the complexities in tracking referral income and commissions, we cannot process returns for refunds. This policy helps maintain transparency and fairness for all participants in our referral program.

2. Exchange Policy
We understand that exchanges may occasionally be necessary. Below are the details of our exchange policy:
2.1. Conditions for Exchange
  • Eligibility:
    • Products must be unused, undamaged, and in their original packaging with all tags attached.
    • Exchanges must be requested within 7 days of receiving the product.
    • Proof of purchase (order number, invoice, or receipt) must be provided.
  • Non-Eligible Items:
    • Personalized or customized items.
    • Products marked as “Final Sale” or “Non-Exchangeable” on the product page.
    • Items that show signs of use, wear, or damage.
2.2. How to Request an Exchange
  1. Visit our Contact Us page and fill out the exchange request form, providing details of the product and the reason for exchange.
  2. Our team will review your request and respond within 2-3 business days.
  3. Once approved, you will receive instructions on where to send the product for exchange.
2.3. Exchange Process
  • Once we receive the product and verify its condition, we will initiate the exchange process.
  • Exchanges are subject to stock availability. If the requested item is out of stock, we will offer alternatives or a store credit.
2.4. Customer Responsibility
  • Courier Charges:
    Customers are responsible for the courier charges to send the product back to us for exchange.
  • Shipping for Replacement:
    Fascino Life will cover the shipping cost for sending the replacement product to you.
3. Guidelines for Packaging and Shipping
To ensure a smooth exchange process, please follow these guidelines:
  • Pack the product securely to prevent damage during transit.
  • Include all original packaging materials, tags, and accessories.
  • Use a reliable courier service with tracking to send the product to us.
4. Frequently Asked Questions (FAQs)
4.1. Why doesn’t Fascino Life offer returns?
Our referral program relies on accurately tracking income from purchases. Returns complicate this process, affecting the integrity of the program. To avoid discrepancies, we only offer exchanges.
4.2. Who pays for the shipping costs for exchanges?
  • Customers bear the courier charges to send the product to us for exchange.
  • Fascino Life covers the shipping cost for sending the replacement item.
4.3. What happens if the product I want to exchange is out of stock?
If your requested item is unavailable, we will offer alternative options or issue a store credit.
4.4. How long does the exchange process take?
The exchange process, including verification and shipping, typically takes 7-10 business days after we receive the product.
4.5. Can I exchange a product more than once?
Yes, but each exchange request will be subject to our standard policy, including customer responsibility for courier charges.
5. Contact Us for Exchange Assistance
If you have any questions or concerns regarding these terms, please Contact Us. By using Fascino Life, you agree to these Terms & Conditions. Thank you for being a part of our community!

Thank you for shopping with Fascino Life. Your satisfaction is important to us, and we appreciate your understanding of our policies designed to benefit all users in our referral program.